Los documentos legales se proporcionan en inglés.
Last updated: 11 July 2026
These Terms of Use ("Terms") form a legally binding agreement between you ("you") and Ardo Solutions L.L.C-FZ ("Joules", "we", "us", or "our"), concerning your access to and use of the Joules mobile application and related services (together, the "Service"). By downloading, accessing, or using the Service, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.
Not medical advice. Joules is a wellness and self-tracking tool. It does not provide medical, nutritional, or professional health advice, diagnosis, or treatment, and its calorie and nutrition figures — including AI-generated estimates — are approximations only. Always consult a qualified healthcare professional before making decisions about your diet, exercise, fasting, or health. See Section 11.Contents: 1. Our Service · 2. Eligibility · 3. Your representations · 4. Accounts · 5. Subscriptions & billing · 6. Refunds · 7. Prohibited activities · 8. Your content · 9. Intellectual property · 10. Third-party services · 11. Health disclaimer · 12. AI estimates · 13. Service management · 14. Corrections · 15. Term & termination · 16. Disclaimer · 17. Limitation of liability · 18. Indemnification · 19. Dispute resolution · 20. Governing law · 21. Apple App Store · 22. Miscellaneous · 23. Contact
Joules lets you log food, calories, nutrition, weight, fasting, habits, and related information; estimate the nutrition of meals (including with the help of AI); connect health and fitness data from your device; and view insights and trends. We may add, modify, or remove features of the Service at any time. Information provided through the Service is not intended for distribution to or use in any jurisdiction where it would be contrary to law or subject us to registration requirements; you access the Service on your own initiative and are responsible for compliance with local laws.
You must be at least 18 years old to use the Service. The Service is not directed to or intended for anyone under 18, and may not be used by children under 13. By using the Service, you represent that you meet these requirements and have the legal capacity to enter into these Terms. If you use the Service on behalf of an entity, you represent that you are authorised to bind that entity.
By using the Service, you represent and warrant that: (a) all information you submit is true, accurate, current, and complete, and you will keep it updated; (b) you have the legal capacity and agree to comply with these Terms; (c) you will not access the Service through automated or non-human means except via a documented interface we provide; (d) you will not use the Service for any illegal or unauthorised purpose; and (e) your use will not violate any applicable law or regulation.
You can use parts of Joules without an account. If you create one, you are responsible for the information you provide and for maintaining the confidentiality of your credentials, and you accept responsibility for all activity under your account. You agree to notify us immediately at hello@kjoules.app of any unauthorised use. You may delete your account at any time from within the app (Profile → Account → Delete account). We may remove or reclaim usernames we deem inappropriate or unlawful.
Joules offers an optional paid subscription, Joules Premium, on a monthly or annual basis. Purchases are processed by the app stores and payment providers, including Apple App Store, Google Play, and RevenueCat. The following applies to all subscriptions:
The free version of Joules may limit certain features or usage. We may change subscription features, tiers, or prices prospectively; changes will not affect a billing period you have already paid for. All payments are non-refundable except as stated in Section 6 or required by law.
Because purchases are made through Apple or Google, refunds are handled by Apple or Google under their respective policies, and we generally cannot issue refunds directly for app-store purchases. To request a refund, use the app store you purchased through. Where mandatory consumer law in your country grants you a right to a refund or withdrawal, that right applies.
EU/UK right of withdrawal. If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a purchase of digital content within 14 days. However, by starting a subscription or accessing digital content immediately after purchase, you request that performance begin right away and acknowledge that, to the extent permitted by law, you lose the right of withdrawal once the service has been fully performed.
You agree not to:
You retain ownership of the content you create in Joules, including your logs and meal photos ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, and display Your Content solely to operate and provide the Service to you — including transmitting meal photos or descriptions to our AI provider to estimate nutrition, as described in our Privacy Policy. You represent that you own or have the necessary rights to Your Content and that it does not violate these Terms or any third-party rights. We may remove any content that breaches these Terms.
The Service, including its software, source code, design, "look and feel", branding, text, and graphics (excluding Your Content), is owned by or licensed to Ardo Solutions L.L.C-FZ and is protected by copyright, trademark, and other laws. We grant you a limited, personal, non-transferable, non-exclusive, revocable licence to use the app on devices you own or control for your personal, non-commercial use, subject to these Terms. "Joules" and the Joules logo are our trademarks; you may not use them without our prior written permission. All rights not expressly granted are reserved.
The Service relies on third parties, including Apple, Google, Supabase, RevenueCat, and Google's AI services. Your use of those services may be subject to their own terms and privacy policies, and we are not responsible for third-party services or their availability, accuracy, or changes. Any dealings with third parties are solely between you and them.
Joules is intended for general wellness and informational purposes only. It is not a medical device and does not diagnose, treat, cure, or prevent any disease or condition. Nutrition and calorie values — including AI-generated estimates from photos or descriptions — are approximations and may be inaccurate. You are solely responsible for how you use the information in the app. Consult a qualified healthcare professional before starting any diet, fasting, exercise, or weight-management program, particularly if you are pregnant, nursing, under 18, elderly, or have a medical condition or history of an eating disorder. If you think you may have a medical emergency, contact your doctor or emergency services immediately.
Certain features use artificial intelligence to estimate the nutrition of meals from photos or text. AI output is generated automatically, may contain errors, and should be treated as an estimate, not a measurement. You are responsible for verifying nutritional information that matters to you (for example, due to allergies or medical needs). We make no warranty as to the accuracy, completeness, or reliability of AI-generated results.
We reserve the right to monitor the Service for violations, take appropriate legal action, and manage the Service to protect our rights and ensure proper functioning. We cannot guarantee the Service will be available at all times. We may modify, suspend, discontinue, or restrict the Service (or any part of it) at any time, with or without notice, and will not be liable to you for any modification, suspension, or discontinuance. There may be hardware, software, or maintenance-related interruptions; you agree we have no liability for any loss or inconvenience resulting from your inability to access or use the Service.
The Service may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any such errors and to change or update information at any time, without prior notice.
These Terms remain in effect while you use the Service. You may stop using the Service and delete your account at any time. We may, in our sole discretion and without notice, suspend or terminate your access to the Service — including deleting your account and content — if you breach these Terms or applicable law, or if we discontinue the Service. Provisions that by their nature should survive termination (including Sections 8, 9, 11, 12, and 16–22) will survive.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. We make no warranty that the Service will be uninterrupted, secure, error-free, or that any data, estimates, or insights will be accurate or complete. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
To the maximum extent permitted by law, in no event will Ardo Solutions L.L.C-FZ or its directors, employees, or suppliers be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, revenue, or goodwill, arising out of or related to your use of (or inability to use) the Service, even if advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising out of or relating to the Service or these Terms will not exceed the total amount you paid to us, if any, during the six (6) months immediately before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud, or for any mandatory consumer-protection rights you have.
You agree to defend, indemnify, and hold harmless Ardo Solutions L.L.C-FZ and its officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of your use or misuse of the Service, Your Content, or your breach of these Terms or of any law or third-party right.
Informal resolution first. If a dispute arises, you agree to first contact us at hello@kjoules.app and attempt to resolve it informally for at least 30 days before starting any formal proceeding. Most concerns can be resolved this way.
If the dispute is not resolved, it will be subject to the governing law and courts described in Section 20, except where mandatory law in your country of residence gives you the right to bring a claim locally.
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws principles, and subject to any mandatory consumer-protection rights of your country of residence. Subject to Section 19, disputes will be submitted to the competent courts of the United Arab Emirates, except where applicable law grants you the right to bring a claim in your local courts.
If you download Joules from the Apple App Store, the following also applies and prevails over any conflicting term:
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service. Our failure to enforce any right or provision is not a waiver of it. If any provision is found unlawful or unenforceable, that provision is severable and does not affect the validity of the remaining provisions. You may not assign these Terms without our consent; we may assign our rights and obligations, including in connection with a merger, acquisition, or sale of assets. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms. Notices to you may be provided in the app or by email.
Questions about these Terms? Contact us at:
